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- Customers have 14 days to return or exchange (subject to stock availability) the product and request a credit refund.

- Returned product must meet the below requirements in order to be accepted for an exchange or refund:

- The product must be unworn, undamaged and unused, with all tags attached and original packaging included. DEMO can   reserve the right to refuse the exchange and refund.

- Please note that all sale items are non-refundable. They can be exchanged to same or higher amount of goods under conditions, by paying the difference in the price of the goods. 

- Made-to-order or personalized items are final sale and cannot be returned.

​- No returns or exchanges are accepted after 14 days upon the arrival of your delivery subject to the tracking record.

​- Customers should choose their courier company of choice and settle the delivery fee when booking a return.

​- In case the parcel is retained in the customs the cost to release it will have to be paid by the customer, subtracting that amount from the value of the purchase.

- All terms are subject to online purchase only. 

- ​Please fill in the form below before booking the shipment back to DEMO.


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